These Terms and Conditions govern your access to and use of the website https://ansiconsult.com and the services, solutions, proposals, subscriptions, support, advisory, implementation, consulting and managed service engagements provided by ANSI Technologies and its affiliated or contracting entities in the United Arab Emirates, India and other regions in which we operate.

In these Terms and Conditions, “ANSI”, “ANSI Technologies”, “we”, “us” and “our” refer to ANSI Technologies and the relevant affiliated or contracting entity providing the service. “You”, “your” or “Customer” refers to the person, company or organisation accessing our website, requesting a quotation, purchasing our services, or engaging with us in relation to Microsoft 365, Zoho, Odoo ERP, managed IT services, cybersecurity, cloud, data backup, disaster recovery, server and network solutions, application support, digital transformation and related technology services.

By using our website, submitting an enquiry, requesting a proposal, accepting a quotation, issuing a purchase order, signing a proposal, statement of work or service agreement, or otherwise engaging our services, you agree to be bound by these Terms and Conditions, together with any proposal, scope document, statement of work, support plan, service schedule, invoice terms, privacy policy or other written agreement that applies to the relevant engagement.

1. Who We Are and Application of These Terms

ANSI Technologies is an IT infrastructure, cybersecurity, cloud and business applications company serving customers across the UAE, India and other approved operating regions. We may provide services directly or through an affiliated entity, channel, distributor, subcontractor or implementation partner depending on the type of engagement, jurisdiction, tax requirements, licensing route, support model or solution delivery method.

These Terms and Conditions apply unless a separate written agreement signed by both parties expressly overrides specific sections. If a proposal, master services agreement, statement of work, support agreement, license supply agreement, implementation contract or purchase order contains specific commercial or legal terms, those specific terms will prevail to the extent of any conflict.

2. Scope of Services

Our services may include, without limitation, Microsoft 365 advisory and deployment, Exchange Online, SharePoint, OneDrive, Teams, security baseline guidance, Entra ID advisory, backup and disaster recovery, managed IT services, infrastructure support, cloud advisory, server and network solutions, cybersecurity consulting, vulnerability assessment and penetration testing, Zoho implementation, Zoho CRM, Zoho Books, Zoho Desk, Zoho Projects, Zoho HRMS, Zoho customization, Odoo ERP consulting, Odoo implementation, migration, integration, training, support and digital transformation advisory.

The exact scope, assumptions, inclusions, exclusions, deliverables, dependencies, milestones, responsibilities and commercial structure for any specific engagement will be defined in a formal quotation, proposal, statement of work, service order or signed agreement. Any service not expressly included in the written scope is outside scope unless added through written change control.

3. Quotations, Orders and Acceptance

Quotations, proposals and commercial offers issued by ANSI are valid only for the period stated in the document or, if no validity period is stated, for a commercially reasonable period determined by us. Pricing, availability, lead times, vendor promotions, license costs, renewal pricing, support charges, implementation timelines and resource allocation may change based on exchange rates, vendor pricing, stock availability, tax treatment, project complexity, customer dependencies, technical findings, vendor program rules and changes in law or policy.

An engagement is considered accepted when any of the following occurs: you sign our proposal or agreement, issue a purchase order, confirm in writing, pay an advance or initial invoice, approve commencement of work, provision access credentials, or instruct us to proceed. Once accepted, the engagement becomes subject to the applicable commercial and legal terms.

4. Third-Party Software, Licenses and Vendor Terms

Many of the solutions we advise on, resell, configure, implement, support or integrate are based on third-party vendor products and subscriptions, including but not limited to Microsoft, Zoho, Odoo, cloud providers, security tools, hardware manufacturers, backup platforms, hosting providers and marketplace solutions.

All such third-party software, licenses, subscriptions, support entitlements, user rights, service levels, marketplaces, renewals, compliance terms, product changes and end-of-life policies remain subject to the terms, policies and commercial conditions of the relevant vendor, distributor or OEM. ANSI does not control the vendor’s licensing model, product roadmap, feature availability, support lifecycle, regional restrictions, audit rights or service interruptions.

Where ANSI provides licensing advisory or facilitates procurement, renewal or deployment, our role may include guidance, coordination, supply, implementation assistance or support alignment, but the underlying product use remains governed by the vendor’s own legal and commercial terms.

5. Renewals, Promotions and Pricing Statements

Any statement regarding pricing, discounts, introductory offers, bundle pricing, implementation support, renewal assistance or commercial savings is subject to final written quotation, applicable vendor rules, channel eligibility, customer segment, term length, currency, taxation, availability and approval.

Promotional pricing, discounts or savings are not guaranteed unless expressly confirmed in the final commercial document. Renewal pricing may differ from initial pricing due to changes in vendor policy, license quantities, service scope, usage profile, support model, region, taxation, platform changes or commercial availability.

6. Client Responsibilities

To enable successful service delivery, you agree to:

• provide accurate, complete and timely information, requirements and approvals;
• nominate authorised contacts and decision-makers for the engagement;
• provide necessary system access, credentials, documentation and technical cooperation;
• ensure that your use of software, infrastructure and data is lawful and properly licensed;
• maintain appropriate backups unless backup services are expressly included in scope;
• review deliverables, testing outputs and change requests within agreed timelines;
• comply with applicable laws, regulations, internal policies and vendor requirements.

Delays caused by missing information, lack of approvals, incomplete access, changing requirements, third-party dependencies, customer-side infrastructure issues, unsupported systems or vendor-related constraints may affect timelines, commercials and deliverables.

7. Project Changes, Assumptions and Dependencies

Many technology projects depend on assumptions relating to current systems, data quality, integrations, access readiness, infrastructure compatibility, software versions, user counts, business process clarity, vendor APIs, internal approvals, resource availability and third-party cooperation.

If these assumptions materially change, ANSI reserves the right to revise effort estimates, timelines, pricing, milestones, support expectations, scope boundaries and delivery methods. Additional work resulting from such changes may require a change request, revised quotation, updated statement of work or supplemental agreement.

8. Fees, Invoicing and Payment

Fees for services, subscriptions, implementation, consulting, support, hardware, software, travel, onboarding, migration, integration, training or managed services are payable in accordance with the quotation, invoice or agreement. Unless otherwise agreed, invoices are due within the time stated on the invoice.

ANSI may suspend work, delay delivery, withhold access, pause support renewals, stop procurement activity or defer handover where payments are overdue, subject to applicable law and any written agreement in place. Late payment may affect delivery commitments, third-party provisioning timelines and continuity of service.

Taxes, duties, withholding, VAT, GST, bank charges, remittance costs, currency conversion costs and any government-imposed charges are the responsibility of the customer unless expressly stated otherwise in writing.

9. Service Delivery, Timelines and Acceptance

Delivery timelines are estimates unless expressly agreed as binding milestones. Actual delivery may depend on customer readiness, approvals, third-party response times, procurement cycles, migration complexity, data quality, environment stability, infrastructure health, vendor access, security restrictions and force majeure events.

Deliverables may include advisory documents, solution recommendations, setup guidance, configuration work, implementation tasks, training, reports, technical notes, support actions, scripts, templates, project plans, migration plans, dashboards, security findings, remediation recommendations or managed service outputs.

Unless otherwise stated, a deliverable will be considered accepted if it is approved in writing, used in production, or not rejected with specific written reasons within a reasonable review period.

10. Managed Services, Support and Response Commitments

Managed services, AMC, remote support, helpdesk support, monitoring, maintenance or incident response commitments are governed by the relevant support plan, SLA, proposal or service schedule. Support coverage, response targets, resolution objectives, excluded items, scheduled maintenance windows, escalation rules and support channels may differ by contract type and service tier.

Support is typically limited to covered systems, supported environments and agreed service windows. Requests outside scope, after-hours requests, project work, major changes, vendor coordination, reimplementation, unsupported legacy systems or customer-induced issues may be treated as separate billable work unless included in the support contract.

11. Data, Backups and Customer Content

The customer remains responsible for the ownership, legality, accuracy, quality and integrity of its data, content, records and business information. Unless explicitly included as part of the engagement, ANSI is not responsible for maintaining customer backups, archiving historical records, data retention compliance or business continuity controls.

Where we provide backup, disaster recovery, migration, restoration or platform transition services, the outcomes remain dependent on source-system condition, backup health, user permissions, infrastructure readiness, vendor limitations, retention settings and the completeness of the customer environment.

12. Information Security and Responsible Use

ANSI implements commercially reasonable technical and organisational measures to protect systems, service processes and information handled by us, taking into account the nature of the engagement. However, no system, network, cloud environment or third-party platform can be guaranteed to be fully secure or uninterrupted.

You agree not to use our website, portals, services, systems or deliverables in any way that is unlawful, harmful, fraudulent, abusive, infringing, misleading, unauthorised, security-testing-related without prior approval, or otherwise inconsistent with applicable law, contract or accepted business conduct.

13. Confidentiality

Each party may receive confidential business, technical, commercial, financial, security-related or operational information from the other party during pre-sales discussions, quotations, implementation, support delivery, migration, compliance work or managed services. Each party agrees to use such information only for the legitimate purpose of the engagement and to protect it using reasonable care.

Confidential information does not include information that is publicly available without breach, lawfully received from a third party without confidentiality restriction, independently developed without use of confidential information, or required to be disclosed by law or regulatory order.

14. Intellectual Property Rights

Unless otherwise agreed in writing, ANSI retains all intellectual property rights in its pre-existing materials, frameworks, methodologies, know-how, templates, proposals, tools, utilities, scripts, designs, solution architectures, reusable components, playbooks, documentation models and delivery methods.

Subject to full payment of applicable fees, the customer may use the final deliverables specifically created for its internal business purposes in accordance with the applicable agreement. No transfer of underlying ANSI intellectual property, proprietary methods or third-party vendor rights is implied unless expressly granted in writing.

15. Third-Party Links and External Resources

Our website may contain links to third-party websites, partner portals, product pages, support resources, vendor marketplaces, social platforms or documentation libraries. These links are provided for convenience only. ANSI does not control and is not responsible for the content, availability, policies, security, pricing or practices of third-party sites or services.

16. Warranties and Disclaimers

ANSI will use reasonable skill and care in providing its services. Except to the extent expressly stated in a signed agreement, our website, advisory content, proposals, technical guidance, estimates and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement or uninterrupted availability.

Technology implementations, migrations, vendor licensing, cloud platforms, integrations, security posture, search rankings, performance outcomes, compatibility and compliance results may depend on multiple external factors beyond our control. For this reason, ANSI does not guarantee a specific business outcome, regulatory result, SEO ranking, vendor approval, marketplace approval, audit outcome, uninterrupted service or compatibility result unless expressly committed in writing.

17. Limitation of Liability

To the fullest extent permitted by applicable law, ANSI shall not be liable for any indirect, incidental, special, punitive, exemplary or consequential loss, including loss of revenue, profit, data, business, goodwill, opportunity, contracts or anticipated savings, even if advised of the possibility of such loss.

To the fullest extent permitted by law, ANSI’s aggregate liability arising out of or in connection with any engagement, website use, service delivery, proposal, support arrangement or related matter shall not exceed the fees actually paid to ANSI for the specific service giving rise to the claim during the relevant contract period, unless a different cap is expressly stated in a signed agreement.

18. Suspension and Termination

ANSI may suspend or terminate website access, support, implementation work, procurement activity or service delivery where there is non-payment, misuse, abusive conduct, unlawful activity, security risk, lack of cooperation, breach of contract, breach of vendor terms, or where continuation of service would expose ANSI or its partners to material legal, technical, financial or regulatory risk.

Either party may terminate an engagement in accordance with the relevant contract terms. On termination, the customer remains liable for fees due for work performed, licenses supplied, subscriptions committed, vendor charges incurred, approved milestones reached and non-cancellable costs already committed.

19. Compliance with Laws and Sanctions

Each party is responsible for complying with applicable laws, regulations, sanctions, export controls, anti-bribery obligations, tax rules, privacy obligations and industry-specific requirements that apply to its activities. ANSI reserves the right to refuse, suspend or terminate engagements where legal, sanctions, compliance, payment-route, export-control or reputational concerns materially affect the transaction.

20. UAE and India Contracting Position

ANSI may contract through the relevant legal entity depending on geography, commercial structure, tax treatment, vendor channel or service model. For customers in the UAE, the applicable contracting entity may be the UAE entity of ANSI. For customers in India, the applicable contracting entity may be the India entity or another entity lawfully engaged for the transaction. The relevant entity, invoice issuer, tax treatment, governing law and dispute process should be read together with the quotation, invoice and signed agreement.

21. Governing Law and Jurisdiction

Unless otherwise stated in a signed contract, these Terms and Conditions shall be interpreted in light of the laws applicable to the relevant contracting entity and engagement. Where the contracting entity is based in the UAE, the applicable legal framework and jurisdiction may be determined by the UAE contracting setup and signed commercial documents. Where the contracting entity is based in India, the applicable legal framework and jurisdiction may be determined by the India contracting setup and signed commercial documents.

If a specific governing law and jurisdiction clause is included in a quotation, master agreement, statement of work or service contract, that clause shall prevail for the relevant engagement.

22. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, commercial practices, legal obligations, vendor ecosystems, product categories, support structures or website functionality. Updated terms will be effective upon posting unless a later date is stated. Continued use of the website or continued engagement with our services after an update constitutes acceptance of the revised terms, subject to any signed agreement already in force.

23. Contact Us

If you have any questions regarding these Terms and Conditions, commercial engagement terms, support scope, legal documentation or service applicability, you may contact ANSI Technologies at:

Email: [email protected]

Website: https://ansiconsult.com

Frequently Asked Questions

Do these terms apply to Microsoft 365 advisory and licensing-related engagements?

Yes. These terms apply to Microsoft 365 advisory, setup, deployment, licensing guidance, migration, support and related service engagements unless a separate signed agreement states otherwise.

Do these terms also apply to Zoho and Odoo implementation projects?

Yes. These terms are intended to cover Zoho and Odoo consulting, implementation, customization, advisory, migration, integration and support engagements, together with other related IT services.

Can pricing or discount statements change before final order confirmation?

Yes. Any commercial statement remains subject to final written quotation, vendor rules, taxes, availability, approved scope, renewal conditions and commercial approval.

Will a signed proposal override parts of this page?

Yes. If you sign a quotation, proposal, statement of work, support agreement or master services agreement, the specific written contract terms for that engagement will prevail to the extent of any conflict.

Which country law applies, UAE or India?

That depends on the relevant contracting entity, the customer geography and the governing law clause in the signed commercial documents. This page is written to support engagements across both regions.